Product Update

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Mon, 06/27/2011 - 17:35

jonjpeterson

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Joined: 12/16/2010

When I opened slide-effect it has a pop-up window announcing an update. When I tried to install the update I got an error message. I needed to change an existing project so I just went back to slide-effect and closed the advisory window without updating and finished my work. I tried to do the update later the same day and got the same error. Since the project is self extracting sometimes I don't need to open it all. Well I opened it again today and remembered the whole thing and thought maybe it was just a little bug in the new update, but I get the same error message trying to update today. It reads:

An error occurred while trying to replace the existing file:
DeleteFile; code 5.
Access is denied.

I don't know what all that means, but I can't seem to get the update.

Comments

Mon, 06/27/2011 - 17:55

alain

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Joined: 01/24/2008

Hi,

Yes sometimes this error occur...

Simply do the following steps:
- reboot your computer.
- Using a file explorer go to "My Documents/Downloads" and double click on "SlideEffect_1.9.2.exe" to proceed to the install.

This way it should work.

Keep me informed.

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	Login / Create an Account Home Quick Tour News Download Buy Add-Ons Forum About Us Product Update Login or register to post comments 1 reply [Last post] Mon, 06/27/2011 - 17:35 jonjpeterson Offline Joined: 12/16/2010 When I opened slide-effect it has a pop-up window announcing an update. When I tried to install the update I got an error message. I needed to change an existing project so I just went back to slide-effect and closed the advisory window without updating and finished my work. I tried to do the update later the same day and got the same error. Since the project is self extracting sometimes I don't need to open it all. Well I opened it again today and remembered the whole thing and thought maybe it was just a little bug in the new update, but I get the same error message trying to update today. It reads: An error occurred while trying to replace the existing file: DeleteFile; code 5. Access is denied. I don't know what all that means, but I can't seem to get the update. Top Login or register to post comments Comments Mon, 06/27/2011 - 17:55 #1 alain Offline Joined: 01/24/2008 Hi, Yes sometimes this error occur... Simply do the following steps: - reboot your computer. - Using a file explorer go to "My Documents/Downloads" and double click on "SlideEffect_1.9.2.exe" to proceed to the install. This way it should work. Keep me informed. Top Login or register to post comments