memory access violation

5 replies [Last post]

Fri, 08/20/2010 - 09:06

dwightigor

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Joined: 02/19/2009

hi alain,
I have installed the latest version of slide effect (1.7.3) in my laptop win7 64 bit. I tried opening a slide presentation which I have done on older version, but after the first slide, it does not continue but instead I got an error: "memory access violation". I have already tried the compatibility procedure but it is not still working. Please help. Thanks

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Fri, 08/20/2010 - 09:14

alain

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Joined: 01/24/2008

Is it possible for you to send me the faulty presentation by email (alain@slide-effect.com) so I can give it a try?

If the presentation is too big, please use a service like http://www.sendalong.com/

thanks

Fri, 08/20/2010 - 09:41

dwightigor

Offline

Joined: 02/19/2009

thanks a lot buddy for your fast reply. I will try sending the file on my private email, since I can not use my company email here at home.

Fri, 08/20/2010 - 10:07

alain

Online

Joined: 01/24/2008

ok just checked your file. Everything works ok on my computer, but as you are the second customer to have the same problem since the release of the last version, I suspect there is something wrong somewhere. Give me a few hours, I will check some things and I will go back to you as soon as possible.

Fri, 08/20/2010 - 11:42

alain

Online

Joined: 01/24/2008

ok. spotted the problem. more info soon.

Fri, 08/20/2010 - 12:13

alain

Online

Joined: 01/24/2008

Just uploaded a fixed version on the website. Please download and install once again 1.7.3 from "Product Updates" section.

This small nasty bug was here since 1.6.0, gosh!

Thanks a LOT for the report.

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	Login / Create an Account Home Quick Tour News Download Buy Add-Ons Forum About Us memory access violation Login or register to post comments 5 replies [Last post] Fri, 08/20/2010 - 09:06 dwightigor Offline Joined: 02/19/2009 hi alain, I have installed the latest version of slide effect (1.7.3) in my laptop win7 64 bit. I tried opening a slide presentation which I have done on older version, but after the first slide, it does not continue but instead I got an error: "memory access violation". I have already tried the compatibility procedure but it is not still working. Please help. Thanks Top Login or register to post comments Comments Fri, 08/20/2010 - 09:14 #1 alain Online Joined: 01/24/2008 Is it possible for you to send me the faulty presentation by email (alain@slide-effect.com) so I can give it a try? If the presentation is too big, please use a service like http://www.sendalong.com/ thanks Top Login or register to post comments Fri, 08/20/2010 - 09:41 #2 dwightigor Offline Joined: 02/19/2009 thanks a lot buddy for your fast reply. I will try sending the file on my private email, since I can not use my company email here at home. Top Login or register to post comments Fri, 08/20/2010 - 10:07 #3 alain Online Joined: 01/24/2008 ok just checked your file. Everything works ok on my computer, but as you are the second customer to have the same problem since the release of the last version, I suspect there is something wrong somewhere. Give me a few hours, I will check some things and I will go back to you as soon as possible. Top Login or register to post comments Fri, 08/20/2010 - 11:42 #4 alain Online Joined: 01/24/2008 ok. spotted the problem. more info soon. Top Login or register to post comments Fri, 08/20/2010 - 12:13 #5 alain Online Joined: 01/24/2008 Just uploaded a fixed version on the website. Please download and install once again 1.7.3 from "Product Updates" section. This small nasty bug was here since 1.6.0, gosh! Thanks a LOT for the report. Top Login or register to post comments