Help! - Memory Access Violation

7 replies [Last post]

Sun, 06/12/2011 - 16:33

spnazmi

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Joined: 05/30/2011

Hi Alain

I prepared a show of about 20 slides (50 pictures (All pics less than 1.5 MB) and 2 movies of 20 MB and 40MB each). Play time of 4.42 minutes. My PC is a Dell Note Book running on the following specifications:-
Intel Core I7 CPU Q720 at 1.60 Ghz (memory boost up to 2.53 Ghz)
Onboard RAM Memory of 4GB
Dedicated ATI Mobility Radeon HD4570 Graphic Card with 512 MB Memory

When I tried to play the whole show it crashed with the the notification Memory Access Violation.

I hope you can help. Thanks Again.

Regards

Azmi

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Mon, 06/13/2011 - 02:39

spnazmi

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Joined: 05/30/2011

Hi Alain

FYI I am running Windows 7.

Thx.

Regards

Azmi

Mon, 06/13/2011 - 05:29

alain

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Joined: 01/24/2008

Hi,

First: are you using latest version (1.9.1) ? If it is not the case please upgrade.

If you are using 1.9.1, two things:

- Please send me the project (SEF) file, so I can give it a look. (use www.dropsend.com on alain@slide-effect.com)
- Then, if the problem occur on a specific slide, you can try to remove this slide (the one about to display when the crash occurs) and recreate it, it may fix the problem.

Keep me informed.

Mon, 06/13/2011 - 07:19

spnazmi

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Joined: 05/30/2011

Hi Alain

As requested I am forwarding the .sef file for you to troubleshoot. BTW I have the feeling that Slide No. 17 is the one giving the problem. I will have to check again. Thanks

Regards Azmi

Mon, 06/13/2011 - 07:28

alain

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Joined: 01/24/2008

Yes, thanks.

The problems comes from the "Fur border" you used.

I will release 1.9.2 that fix the problem in a few hours.

Thanks for the report!

Mon, 06/13/2011 - 08:15

spnazmi

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Joined: 05/30/2011

Hi Alain,

That was real quick on your part. Once again thanks and I look forward to your latest version 1.9.2.

Regards

Azmi

Mon, 06/13/2011 - 09:21

alain

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Joined: 01/24/2008

Ok released.

Tell me if you still have something wrong.

Mon, 06/13/2011 - 14:22

spnazmi

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Joined: 05/30/2011

Done. The bug has gone. Thanks Alain for the fast fix. Hope to see better improvements and features in the future
especially the control of pan and zoom area of the picture.

Regards. Azmi

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	Login / Create an Account Home Quick Tour News Download Buy Add-Ons Forum About Us Help! - Memory Access Violation Login or register to post comments 7 replies [Last post] Sun, 06/12/2011 - 16:33 spnazmi Offline Joined: 05/30/2011 Hi Alain I prepared a show of about 20 slides (50 pictures (All pics less than 1.5 MB) and 2 movies of 20 MB and 40MB each). Play time of 4.42 minutes. My PC is a Dell Note Book running on the following specifications:- Intel Core I7 CPU Q720 at 1.60 Ghz (memory boost up to 2.53 Ghz) Onboard RAM Memory of 4GB Dedicated ATI Mobility Radeon HD4570 Graphic Card with 512 MB Memory When I tried to play the whole show it crashed with the the notification Memory Access Violation. I hope you can help. Thanks Again. Regards Azmi Top Login or register to post comments Comments Mon, 06/13/2011 - 02:39 #1 spnazmi Offline Joined: 05/30/2011 Hi Alain FYI I am running Windows 7. Thx. Regards Azmi Top Login or register to post comments Mon, 06/13/2011 - 05:29 #2 alain Offline Joined: 01/24/2008 Hi, First: are you using latest version (1.9.1) ? If it is not the case please upgrade. If you are using 1.9.1, two things: - Please send me the project (SEF) file, so I can give it a look. (use www.dropsend.com on alain@slide-effect.com) - Then, if the problem occur on a specific slide, you can try to remove this slide (the one about to display when the crash occurs) and recreate it, it may fix the problem. Keep me informed. Top Login or register to post comments Mon, 06/13/2011 - 07:19 #3 spnazmi Offline Joined: 05/30/2011 Hi Alain As requested I am forwarding the .sef file for you to troubleshoot. BTW I have the feeling that Slide No. 17 is the one giving the problem. I will have to check again. Thanks Regards Azmi Top Login or register to post comments Mon, 06/13/2011 - 07:28 #4 alain Offline Joined: 01/24/2008 Yes, thanks. The problems comes from the "Fur border" you used. I will release 1.9.2 that fix the problem in a few hours. Thanks for the report! Top Login or register to post comments Mon, 06/13/2011 - 08:15 #5 spnazmi Offline Joined: 05/30/2011 Hi Alain, That was real quick on your part. Once again thanks and I look forward to your latest version 1.9.2. Regards Azmi Top Login or register to post comments Mon, 06/13/2011 - 09:21 #6 alain Offline Joined: 01/24/2008 Ok released. Tell me if you still have something wrong. Top Login or register to post comments Mon, 06/13/2011 - 14:22 #7 spnazmi Offline Joined: 05/30/2011 Done. The bug has gone. Thanks Alain for the fast fix. Hope to see better improvements and features in the future especially the control of pan and zoom area of the picture. Regards. Azmi Top Login or register to post comments