Cannot see animated backgrounds

8 replies [Last post]

Fri, 06/10/2011 - 22:49

dboluda

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Joined: 06/10/2011

Hi,

I just bought the professional edition of Slide Effect and downloaded some animated backgrounds. When selectingthose backgrounds and click on the preview button, nothing happens. Process Se.exe halts and remains active in the list of Windows processes. There are as many se.exe halted instances as times I click on preview button.

Best regards,

Comments

Sat, 06/11/2011 - 10:02

alain

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Joined: 01/24/2008

Hi think it is a video codec problem.

Please do the following:

- Download and install this codec pack on your computer: http://www.cccp-project.net/

If it is still not working, please install latest version of Windows Media Player from here: http://windows.microsoft.com/en-US/windows/downloads/windows-media-player

This should fix the problem.

Sat, 06/11/2011 - 15:49

dboluda

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Joined: 06/10/2011

Thank you for the advice. However it did not work :-(

Sat, 06/11/2011 - 15:57

dboluda

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Joined: 06/10/2011

Hi,

actually I fixed it reinstalling CCCP. I had it installed long time ago but it was a non updated version. Thank you!!

B/R

Mon, 06/20/2011 - 08:21

dboluda

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Joined: 06/10/2011

Hi, even the suggestions you gave me worked fine in my computer when I exported it to an EXE standalone file I cannot see the slides. I installed Windows Media Player 11 and CCCP in the computer in which I will play the slides and I cannot see anything and se.exe process remains halted. Please, I need your urgent support. Tomorrow is the day in which I present the slides to the audience

Mon, 06/20/2011 - 09:11

alain

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Joined: 01/24/2008

- If you try the standalone EXE on the computer where you installed Slide Effect, is it working?
- Is any error displayed ?

The most probable error is missing specific graphic drivers, please take a look here:
http://www.slide-effect.com/help/EN/faq-no-3d-driver.htm

Keep me informed.

Mon, 06/20/2011 - 21:47

dboluda

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Joined: 06/10/2011

Hi,

I have installed all drivers and Slide-Effect on the presentation computer, however the problem remains. No error message. Just the black screen with the tect "Loading Slides..." but slides don't start. Se.exe process is halted and needs manual reset through Task Manager

Cheers

Tue, 06/21/2011 - 08:14

alain

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Joined: 01/24/2008

Hi,

Can you send me the SEF project file and the standalone EXE please? It will help me to understand where the problem is.

(mail to: alain@slide-effect.com using www.dropsend.com)

thanks.

Tue, 06/21/2011 - 20:51

dboluda

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Joined: 06/10/2011

I'm afraid I cannot do that. The slides are corporate confidential information

Thanks anyway

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	Login / Create an Account Home Quick Tour News Download Buy Add-Ons Forum About Us Cannot see animated backgrounds Login or register to post comments 8 replies [Last post] Fri, 06/10/2011 - 22:49 dboluda Offline Joined: 06/10/2011 Hi, I just bought the professional edition of Slide Effect and downloaded some animated backgrounds. When selectingthose backgrounds and click on the preview button, nothing happens. Process Se.exe halts and remains active in the list of Windows processes. There are as many se.exe halted instances as times I click on preview button. Best regards, Top Login or register to post comments Comments Sat, 06/11/2011 - 10:02 #1 alain Offline Joined: 01/24/2008 Hi think it is a video codec problem. Please do the following: - Download and install this codec pack on your computer: http://www.cccp-project.net/ If it is still not working, please install latest version of Windows Media Player from here: http://windows.microsoft.com/en-US/windows/downloads/windows-media-player This should fix the problem. Top Login or register to post comments Sat, 06/11/2011 - 15:49 #2 dboluda Offline Joined: 06/10/2011 Thank you for the advice. However it did not work :-( Top Login or register to post comments Sat, 06/11/2011 - 15:57 #3 dboluda Offline Joined: 06/10/2011 Hi, actually I fixed it reinstalling CCCP. I had it installed long time ago but it was a non updated version. Thank you!! B/R Top Login or register to post comments Mon, 06/20/2011 - 08:21 #4 dboluda Offline Joined: 06/10/2011 Hi, even the suggestions you gave me worked fine in my computer when I exported it to an EXE standalone file I cannot see the slides. I installed Windows Media Player 11 and CCCP in the computer in which I will play the slides and I cannot see anything and se.exe process remains halted. Please, I need your urgent support. Tomorrow is the day in which I present the slides to the audience Top Login or register to post comments Mon, 06/20/2011 - 09:11 #5 alain Offline Joined: 01/24/2008 - If you try the standalone EXE on the computer where you installed Slide Effect, is it working? - Is any error displayed ? The most probable error is missing specific graphic drivers, please take a look here: http://www.slide-effect.com/help/EN/faq-no-3d-driver.htm Keep me informed. Top Login or register to post comments Mon, 06/20/2011 - 21:47 #6 dboluda Offline Joined: 06/10/2011 Hi, I have installed all drivers and Slide-Effect on the presentation computer, however the problem remains. No error message. Just the black screen with the tect "Loading Slides..." but slides don't start. Se.exe process is halted and needs manual reset through Task Manager Cheers Top Login or register to post comments Tue, 06/21/2011 - 08:14 #7 alain Offline Joined: 01/24/2008 Hi, Can you send me the SEF project file and the standalone EXE please? It will help me to understand where the problem is. (mail to: alain@slide-effect.com using www.dropsend.com) thanks. Top Login or register to post comments Tue, 06/21/2011 - 20:51 #8 dboluda Offline Joined: 06/10/2011 I'm afraid I cannot do that. The slides are corporate confidential information Thanks anyway Top Login or register to post comments